Privacy Policy

Who controls your information

ORSENATAS LTD, company number 16435964, operates the Radiance Jewels storefront. Registered address: Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Blackett Street, Manchester, M12 6AE, United Kingdom.

For privacy questions, email info@radiancejewels.shop.

Information we collect

We may collect information you provide when contacting us, such as your name, email address, message, product enquiry and any order or cart details you choose to include.

If checkout is later enabled, we may process cart, delivery and order information needed to provide the service. We do not ask customers to send payment card details by email.

How we use information

We use customer information to respond to enquiries, operate the storefront, support order steps where available, keep records, improve the website, and meet legal or security obligations.

The lawful basis may include contract steps requested by you, legitimate interests in operating and securing the storefront, consent where required, and legal obligations.

Service providers

The storefront uses hosting, Medusa commerce services, storage/media services and operational tools needed to run the website. Stripe is present in the codebase but live payment activation is not part of the current catalogue mode.

Non-essential analytics or advertising cookies have not been added in this patch. If analytics are approved later, consent handling and policy wording should be updated before use.

Retention, security and rights

We keep information only as long as needed for the purpose it was collected, legal obligations, dispute handling, security, and business records.

You may have rights to access, correct, erase, restrict or object to certain processing. You can also complain to the ICO if you are unhappy with how personal data is handled.

Cookies

The site may use essential cookies or similar storage needed for basic storefront operation, such as cart/session behaviour. Non-essential analytics or advertising cookies should not be used without appropriate consent controls.